Privacy e cookie policy

This page, concerning the privacy policies of personal data by Kos Care s.r.l., aims to accurately describe the management of the processing of personal data of website users.

This is also an information provided in accordance with Article 13 of the "Regulation (EU) 2016/679 of the European Parliament and of the Council," hereinafter referred to as GDPR, for users of our website services, which came into effect on May 24, 2016, and is applicable from May 25, 2018, as well as Legislative Decree 101/2018. We provide you with the following information regarding the personal data processed by the Company. Your data, including those related to health conditions, are processed by the Company for the provision of healthcare services, as well as for related administrative purposes. Your data will not be disclosed under any circumstances. After the retention period, your data will be destroyed, deleted, or anonymized, in accordance with the technical deletion and backup procedures

This information does not apply to other websites that may be accessed through our links, for which Kos Care s.r.l. is in no way responsible.

The provided information specifically concerns the collection of personal data on the Internet, aiming to identify the minimum measures to be implemented towards the individuals concerned to ensure the fairness and lawfulness of such practices (in accordance with Articles 5 and 6 of the GDPR).

The Kos Group is a group of companies operating in the social care and private healthcare sector, which includes various entities organized to offer healthcare and/or assistance services to the public or to provide support services to the Group's companies. The data controller relationship arises from a joint data controller agreement among the companies belonging to the KOS Group, the periodically updated list of which can be viewed at the following website address:

The Data Protection Officer can be contacted at the following addresses:
Via Durini, 9 - 20122 Milan - Italy

Data subjects, according to Articles 12-23 (Chapter III) of the GDPR, have the right to: request access to their personal data, their erasure, correction of inaccurate data, completion of incomplete data, restriction of processing in cases provided for in Article 18 of the GDPR, as well as object to processing based on the legitimate interest of the data controller. Furthermore, if the processing is based on consent or a contract and is carried out by automated means, data subjects have the right to receive their data in a structured, commonly used, and machine-readable format and, if technically feasible, to transmit it to another data controller without hindrance. Data subjects also have the right to request the erasure, anonymization, or blocking of data processed unlawfully, as well as to object to their processing for legitimate reasons.

Requests should be addressed to the Data Controller. To protect the exercise of privacy-related rights, users can refer to the website of the Italian data protection authority, whose address can be easily found on search engines.

The processing related to the web services offered by this website (physically located on servers connected to the network at a data center in Frankfurt, Germany) takes place at the registered office of the data controller company and is carried out only by employees or collaborators appointed for the processing and specifically trained. No data derived from web services is communicated or disclosed. The personal data provided by users accessing the service are used solely for the purpose of executing the service itself or the requested performance and are not communicated to third parties, unless such communication is required by law or strictly necessary for the fulfillment of user requests.

Navigation data.
The computer systems and software procedures used to operate this website acquire certain personal data during their normal operation, the transmission of which is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects, but by their very nature, through processing and association with data held by third parties, it could allow users to be identified. This category of data includes IP addresses or domain names of computers used by users who connect to the site, the addresses in URL notation (Uniform Resource Locator) of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters relating to the user's operating system and computer environment. This data is used solely to obtain anonymous statistical information about the use of the site and to check its correct functioning. It is immediately deleted after processing. This data may be used to ascertain responsibility in the event of computer crimes against our site.

Data provided by the user.
Data provided during the completion of information request forms will be acquired and stored on the server storage media and protected by authentication systems. The optional, explicit, and voluntary sending of emails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. We advise our users, when making information requests or inquiries, not to send names or other personal data of third parties that are not strictly necessary.

Personal data is processed using automated tools and will be stored for the periods provided for by current regulations and for the time necessary to achieve the purposes for which they were collected and received. Specific security measures are observed to prevent the loss of data, illegal or incorrect use, and unauthorized access in compliance with the obligations to adapt to the minimum security measures according to Articles 25 and 32 of EU Regulation 679/2016. Please note that to provide a comprehensive service, our portal contains links to other websites that are not managed by us. We are not responsible for errors, content, cookies, immoral or illegal publications, advertisements, banners, or files that do not comply with current regulations and for compliance with privacy regulations by sites that are not managed by us and to which reference is made. To improve the service provided, we appreciate immediate reporting of malfunctions, abuses, or suggestions to the following email addresses:


Cookies are small text files that websites visited by the user send to their terminal (usually the browser), where they are stored to be transmitted back to the same websites during the user's subsequent visits. Cookies are used to perform computer authentication, session monitoring, and storage of specific information about users accessing the server. They are typically present in the browser of each user in large numbers.

Technical Cookies
These are cookies that are used to facilitate navigation or provide a service requested by the user. They are not used for any further purposes and are usually installed directly by the website owner.

Without the use of these cookies, certain operations could not be performed, or they would be more complex and/or less secure. These cookies, which allow for the identification and maintenance of user identification within the session, are essential (See "Identification of simplified methods for providing information and obtaining consent for the use of cookies" May 8, 2014 - Last modified on 04/10/2018).

They can be further divided into:
- Navigation or session cookies, which ensure the normal navigation and use of the website;
- Analytics cookies, similar to technical cookies when used directly by the website manager to collect aggregated information about the number of users and how they visit the website;
- Functionality cookies, which allow the user to navigate based on selected criteria (e.g., language, products selected for purchase) in order to improve the service provided to the user.

The installation of these cookies does not require the prior consent of users, although the obligation to provide information remains.

Profiling Cookies
Profiling cookies are used to create user profiles and are used to send targeted advertising messages based on the user's preferences expressed during online browsing.

First-Party and Third-Party Cookies
A cookie is defined as first-party or third-party based on the website or domain it comes from. First-party cookies are set and managed by the website owner. On the other hand, third-party cookies come from other websites and are contained in various elements hosted on the same page, such as advertising banners, images, videos, etc.

Cookie utilizzati nel sito

How can cookies be controlled?
If you do not wish websites to store cookies on your electronic device, you can block all or some cookies, or even delete cookies that have already been set on the device.

How to delete cookies already set on the electronic device?
You can modify the browser settings to accept or reject the storage of cookies or delete those stored on the hard drive. Most browsers allow users to control cookies by modifying their settings. For further information on how to modify browser settings, view and manage cookies already set on the device, or delete cookies, please visit the following website: or

Below are links that explain how to disable cookies for the most common browsers (for other browsers you may use, we suggest looking for this option in the software's help, usually available through the F1 key):
Internet Explorer:
Google Chrome:
Mozilla Firefox:
Apple Safari:

This policy may be subject to changes over time (e.g., changes in regulations or the introduction of new services offered by this website). Therefore, we encourage users to periodically check for updates by visiting this page.

Last policy update: January 5, 2022.